As someone who hasn't ever actually owned a car or van before, hasn't really driven for 15 years and doesn't know much about vans at all, I was pretty apprehensive about going to a used van dealership. I was worried I might be made fun of or patronised but Luke was absolutely amazing all the way through the process. He answered all my questions clearly and respectfully (even though I am sure there were some silly ones) and went over and above the call of duty, even replacing the key case for a broken key. I felt completely comfortable with him and actually really enjoyed it all instead of feeling awkward and stupid as I thought I might. He was really lovely with my son as well, which always helps! The vans he has are obviously good quality and he looks after them well (see note about me not knowing anything about vans but this appears to be the case at least!) Genuinely the best experience I could have ever hoped for (and then some) and I am absolutely in love with my gorgeous van. I can't wait for her conversion to be complete so I can proudly show her off to him (he said he wants to see her when she is finished). I know I am gushing here but he genuinely is that great! Would recommend A38 vans to anyone and everyone. Feel free to follow my van's conversion story (and beyond as she will be rented out and taken on many adventures) on her facebook page: Byrdy Van. Thanks Luke - you are a STAR!
Gina Vardy wrote on 18th February 2018 at 8:39 pm:
We have recently acquired a Ford Transit LWB Hi-top van from A38 Vans Sales, of Bedminster Bristol. So impressed were we with the service that we wanted to share our experience. Firstly we have over the years bought all sorts of cars from a Nissan Micra and Mini Metro to Landrover and Nissan 4x4s as well as Audi/BMW/Mercs and have had had a LWB Mitsubishi Minibus and Nissan Primaster and we have to say as far back as we can remember the service we had from Luke at A38 Vans was second to none. Why we say this is Luke listened to our needs and addressed them, he pointed out the differences with the vans so we were aware of what we were getting into and how one may benefit us over another. He was in no way ‘pushy’ and did not try to ‘sell us a van’ but rather gave us pointers as to the differences and left it to us to decide what we wanted to do. We had already checked out 3 different van sales in Exeter which in our opinion were sadly left wanting – the vans for sale were in poor order aesthetically and the surroundings abysmal. We checked out a van sales in Avonmouth which was of really good standing with vans well-presented and a clean professional forecourt showing off the vans well. But when we asked for information from the sales person regarding what we were after and differences in spec for different makes of vans etc., as far as we could tell, the chap was clueless – very nice but he didn’t seem to know his stock and what was on offer. So, when we just happened to pitch up at A38 Vans Sales by mere chance as a last ditch attempt to find a van, before retuning back to Devon … yes … we struck GOLD and needless to say within a very short space of time we had made up our mind and settled into an agreement to have the van of our choice.
Okay, so why did we stay with A38 Vans? … let me explain … the forecourt was really clean and there were loads of vans of differing sizes and makes. All the vehicles were really well presented even in their pre-pick up/pre-service state. The ones we looked at in more detail were tidy, had no horrible smalls and looked as though they had already been prepared for collection, so when Luke explained ‘our’ van would be valeted, serviced, have a new full 12 months MOT, to say we were really impressed is a real understatement and added to this Luke gave us a good part exchange for our van.
Now, you can call us crazy but we didn’t test drive the van ourselves but rather went out with Luke … it was around 5.00pm, the traffic was crazy, the van was big and high and it would have been too much for us. It sounded good and seemed to drive easily and well and that was good enough for us.
So, going on to the date of picking our van up … we took 3 ½ hours to get there when it should have been 1 ½ - terrible journey and we were late arriving. Luke, his dad and colleague were waiting for us. Luke sorted out all the paperwork for us and even had our personalised number plates already on our van waiting for us. We gave him the logbook and he transferred our registration details to our van online, sorted out the money and hey-presto we were ready to go. Our van was where we parked up and we could just about see in what was left of the daylight, it looked brilliant, shame we couldn’t have a tour before picking it up, but like we say we were really late arriving.
We got into the van, by now it was dark, had a quick shufty of the controls, found the lights, adjusted the seat etc. and we were ready to go … and then another great touch from A38 Vans, there was a third man waiting for us and we couldn’t believe it, he was waiting for us to pull out so he could stop/slow down the traffic for us to drive off safely – it was freezing cold but he still waited out there for us to drive away.
The next morning we couldn’t wait to get out to take a look of our ‘new’ van – it had been fully valeted and looked brand spanking new and in pristine condition … we could not have been more delighted with it!
So, okay, I know I can spin a yarn but the service we had from A38 Vans Sales warrants this good review and I make no apology for it, and we would recommend buying a van from then … in a heartbeat. They have a cracking team, from the mechanics servicing and sorting out the MOT, the folks valeting it and of course the sales staff, Luke in particular who sorted out all the paper work for us, the registrations and tax etc. so we really had nothing to worry about and our only role was to pay for it – easy!!
A premier team and a premier service and they should be proud of what they achieve and the pleasure they give to ordinary folks like us.
Just bought a suzuki carry van from here. I love it. Luke was very friendly and genuine and a real pleasure to do business with. Would definitely recommend this company. We even had a cup of tea 😀. The van was being jet washed as we arrived to collect it. Part exed my car for a fair price.